Fully native CTI app for Salesforce.
Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is...
Josh Rodgers
COO
Strengthen Call Monitoring & Compliance with Live Supervisor Controls
Use call barging, silent listen, whisper coaching, and number masking to improve quality oversight, protect customer privacy, and handle escalations faster inside Salesforce.
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Salesforce Call Monitoring and Compliance
Call Barging
Supervisors can actively join live conversations for escalation handling and immediate issue resolution when calls need direct intervention.
Silent Listen
Managers monitor live calls without notifying customer or agent, enabling quality checks, compliance review, and unbiased performance evaluation.
Number Masking
Customer phone numbers stay protected during interactions to reduce sensitive data exposure and strengthen privacy-first call operations.
Agent Whispering
Supervisors give private, real-time guidance to agents during calls while customers hear a smooth uninterrupted conversation.
Call Monitoring & Compliance Flow
Call Barging
Active intervention where supervisor joins the call for immediate escalation handling and faster issue resolution.
Silent Listen
Supervisors monitor live calls without alerting agent or customer for quality checks and compliance audits.
Number Masking
Customer phone numbers are masked during calls to protect sensitive data and strengthen privacy compliance.
Agent Whispering
Private guidance to agents during live calls without customer hearing, improving coaching and call outcomes.
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Contact UsWhy Monitoring & Compliance Controls Matter
Faster Escalation Recovery
Call barging and whisper support reduce escalation delays by enabling supervisors to intervene at the exact moment conversations become critical.
Stronger Compliance Readiness
Silent monitoring and number masking create a cleaner compliance posture by protecting sensitive information and enabling structured quality audits.
Higher Coaching Impact
Real-time whisper coaching helps agents improve call handling in live scenarios, increasing consistency, confidence, and first-contact outcomes.
Unified Monitoring Workflow
Call controls and supervision stay inside Salesforce-native operations, minimizing tool switching and improving operational visibility across teams.
AI-Led CTI Built for Compliance and Coaching
13+
Years in Salesforce telephony
4
Live supervision controls in one flow
24x7
Escalation and quality visibility
0
External monitoring stack required
Salesforce-Native
Compliance-first CTI operations
Real-Time
Coaching and intervention support
Hear What Our Customers Say
A wonderful CTI created by the team.
An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce...
Sabbas Pereira
Director
FAQs
FAQs About Salesforce Call Monitoring & Compliance
Authorized supervisors can join live calls when escalation risk appears, helping agents resolve issues in real time without moving to external monitoring tools.
Run Real-Time Call Monitoring Without Leaving Salesforce
Build a compliance-ready supervision flow with barging, silent listening, whisper coaching, and privacy protection.
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