Better than 5 other apps, A GREAT CTI.!
I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
Daniel Howell
Systems Administrator
Maximize First Call Resolution with Salesforce Omnichannel Routing
Connect callers to the right agent instantly, reduce transfers, and improve customer satisfaction with intelligent Salesforce call routing and distribution.
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Salesforce Call Routing with Advanced Features
Automated Call Distribution
Distribute inbound calls intelligently among available agents based on predefined rules, ensuring balanced workloads during peak hours and minimizing caller wait times.
Salesforce IVR Integration
Configure IVR with text-to-speech in male or female voices to automate call handling, enabling callers to self-serve or connect with the right department seamlessly.
Call Forwarding & Routing
Use an automated call routing system to route calls to the right agents based on skill, time, or day, and forward calls to 9 numbers to reduce missed opportunities.
Salesforce Sticky Agent
Connect repeat callers to the same agent for personalized interactions with Sticky agent for call handling, improving customer experience, and boosting resolution rates.
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Contact UsCall Routing & Distribution
End-to-end routing flow from IVR capture to sticky-agent continuity, designed to reduce transfers and improve first-contact resolution.
IVR Integration
Text-to-speech greeting presents menu options. Caller selects department (Support/Sales) or accesses self-service options.
Automated Call Distribution
Call enters queue and ACD identifies available agents. Routes to next qualified agent based on skill and availability.
Call Forwarding Logic
If no agent available, system forwards to up to 9 fallback numbers (backup team, managers, external support).
Sticky Agent Handling
Repeat callers automatically route to same agent when available, ensuring personalized service and continuity.
This flow keeps caller context intact while routing to the best available or previously assigned agent.
AI-Led CTI Trusted for Reliability
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No-Code
Telephony Solution
Salesforce-Native
CTI
100%
Data Security
Hear What Our Customers Say
A TIME-SAVING Product and Setup
This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
Mike Adams
Founder and President at Smart Stays Inc
FAQs
FAQs About Salesforce Call Routing
Use skills-based queues, IVR, and a native CTI so inbound calls follow rules you define in Salesforce. Agents see matched records and routing updates live without switching tools.
Enable Smarter Salesforce Call Routing and Faster Resolution
Have questions or want to know more about AI-powered Kloudvault?
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